Catering FAQs

If you have further questions, please email us at:
events@heavyrg.com

  • We deliver within a 25-mile radius of Seattle. If you are out of this range, please contact us for custom delivery options!

  • Yes, we charge $40 for delivery

    • This charge helps off-set the cost of packaging, gas, labor and product. It's retained by the company. 

    • Is gratuity required? No, gratuities are not expected. They are appreciated and are given directly to the kitchen team and event staff.

  • Please reach out to us directly at events@heavyrg.com to cancel your order.

    • 72 Hours or More: Full refund for cancellations.

    • 24-72 Hours: 50% refund for cancellations.

    • Less Than 24 Hours: No cancellation or refund.

  • We recommend as soon as possible, as we only take on many orders daily. We have a cut off of 72 hours before the event for all orders.

  • Please contact us directly at catering@heavyrg.com to help edit your order. A fee might be charged if the change is made within 72 hours before the order.

  • We provide the serving utensils needed for the dishes. We do not provide utensils or plates for guests unless they have been paid for in advance. 

    If set up to keep items (like taco bar!) hot, please add chafing set up. We will set up and make sure you have everything needed.

  • General Staffing: We offer staff to assist with set-up, maintaining the buffet, serving food, clean-up, and guest requests. The minimum charge is $200 for up to 4 hours. Additional hours are charged at $50 per hour. Staff gratuity is not included in the charge.

    Bar Staffing: We offer bartenders to serve wine, beer, and cocktails. The minimum charge is $300 for up to 4 hours. Additional hours are charged at $50 per hour. Gratuity is not included in the charge. Bar items like ice, cups, and a well must be arranged separately for an additional charge.

  • Our food comes in disposable containers that can be used as platters for display.

  • Please email me! We refund delivery fees if order doesn't arrive within 30 mins of delivery window time

  • Please contact us at catering@heavyrg.com, and we can send you a copy.

  • We can accommodate all major allergies for the orders. Please add notes in the order or contact us directly if you want to send us a list.

Group Dining FAQs

If you have further questions, please email us at:
events@heavyrg.com

  • Final head count is due 24 hours prior to your reservation.
    Last-minute changes are subject to a $25 per person cancellation fee.

  • All changes or cancellations must be made at least 24 hours in advance.
    Last-minute changes or cancellations may result in a $25 per person fee.

  • Tailored menus are:

    • Offered for groups of 10 or more

    • Required for groups of over 20

    • Additional requirements may apply depending on the location.

  • Yes, we tailor our menus to support all dietary needs. Please notify us in advance of any allergies or preferences, and we’ll do our best to accommodate. 

  • We have six total locations:

    • Purple: Downtown Seattle, Stone Way, Woodinville

    • Pablo: Wallingford, Leschi, Woodinville

  • No. Only Purple locations offer semi-private dining spaces.

  • We do not offer fully private spaces (with four walls). Our semi-private spaces vary:

    • Some are more secluded

    • Some include curtains for extra privacy

  • Available at Seattle and Woodinville locations.

    • Full Loft Rental: Entire loft reserved exclusively for your group.

    • Partial Loft Rental: Shared with other guests, partitioned with curtains or sectioning.

  • It covers the subtotal of all food and beverage purchases.
    Does not include tax or service fees.

    • If unmet, a difference fee will be charged.

    • Up to 10% of the minimum can be met by purchasing bottles of wine at full menu list price.

    • Gift cards may not be used to meet the minimum.

  • Yes. Parties of 6 or more are subject to a service charge (noted on menus and receipts). Additional gratuities are appreciated but not required.

Catering
Terms & Conditions

If you have further questions, please email us at:
events@heavyrg.com

    • Online Orders: Full payment will be charged to your credit card upon submitting your order.

    • Custom Orders: An invoice will be sent, and payment is due within 7 days or at least 24 hours before the scheduled delivery or pick-up time.

    • Additional Items: If you wish to add items to an existing order, a revised invoice will be issued, and payment is due within 24 hours of receipt.

    • Deposits for Large Events: For events more than three months in advance or large off-site events (e.g., weddings, corporate events), a non-refundable deposit may be required to secure the event date. This deposit will be applied toward the total cost of the event.

    • We offer direct billing via check or ACH transfer for select organizations. To inquire about setting up a house account, please get in touch with us directly.

      • Unpaid invoices and a monthly statement will be sent at the beginning of each month. Payments are due within 30 days.

      • A credit card must be on file in the event of non-payment.

      • Contact us to apply for the house account program.

    • 72 Hours or More: Full refund for cancellations.

    • 24-72 Hours: 50% refund for cancellations.

    • Less Than 24 Hours: No cancellation or refund.

    We guarantee delivery within the 30-minute window. The delivery charge will be refunded if the delivery is more than 30 minutes late.

    If your order has any discrepancies, we will offer a partial or full refund or credit toward a future order, depending on the circumstances.

    • Our catering driver will assist with setting up your order at no additional charge.

    • Hot Food: Chafing dishes are available for an extra charge to keep food warm. We recommend ordering them if you need to keep food warm for over 30 minutes. Availability cannot be guaranteed without advance purchase.

    • Utensils & Plateware: These are not included with your order. If you need plates or utensils, please purchase them at the time of your order. We will provide the necessary serving utensils for the dishes ordered.

    • General Staffing: We offer staff to assist with set-up, maintaining the buffet, serving food, clean-up, and guest requests. The minimum charge is $200 for up to 4 hours. Additional hours are charged at $50 per hour. Staff gratuity is not included in the charge.

    • Bar Staffing: We offer bartenders to serve wine, beer, and cocktails. The minimum charge is $300 for up to 4 hours. Additional hours are charged at $50 per hour. Gratuity is not included in the charge. Bar items like ice, cups, and a well must be arranged separately for an additional charge.

    • Delivery Fees: Delivery is $40 per order. For deliveries outside of our service area additional charges may apply.  We service the greater Seattle and Eastside areas. Please confirm your zip code if unsure.

    • Catering Service Fee: An 18% catering service fee will be added to all orders. This fee helps cover packaging, labor, gas, and kitchen team commissions and is 100% retained by the company.

    • Gratuity: While gratuities are not expected, they are appreciated and are given directly to the kitchen team and event staff.